Tips for Accessing College of DuPage Library Resources and Databases from Off-Campus
If you are having problems accessing online resources, please contact Aaron Harwig, Electronic Resources Coordinator, at firstname.lastname@example.org. Please check below for solutions to common issues.
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The Library provides access to virtually all of our electronic resources from off-campus locations for College of DuPage students, faculty, and staff. Sometimes users may encounter issues getting into our materials from off-campus. Below are solutions for Frequently Asked Questions and common problems.
If you aren't sure of the browser you are using or if you have cookies enabled, check your system.
These messages refer to potential issues with the Library's security certificate. You can safely accept the risks and continue onto the Library website.
Clearing the browser history / cache fixes 99% of all problems our users have with accessing resources from off-campus. The most important things to clear are your browsing history and temp files. You do NOT have to delete your saved passwords or form-fill data. If you've never cleared your browser before, these steps may take a few minutes.
IMPORTANT: Make sure you RESTART your browser after you've cleared it.
Click on the three vertical dots at the far upper right. Choose Settings > Privacy and Security > Clear Browsing Data > Cookies and other site data. Finally, choose "Clear Data."
Click on the three horizontal lines at the far upper right. Select Options > Privacy & Security > Cookies and Site Data. Click on "Clear Data." Finally, click "Clear."
Click on Safari from the top menu and choose Preferences. Select Privacy, then click "Manage Website Data." Click "Remove All", then click "Remove Now." Finally, click "Done."
Click on Tools > Delete Browsing History > Delete.
The Library recommends that you use Chrome, Firefox, or Safari when using the Library's databases. Internet Explorer is not supported by some major database vendors because of security and basic functionality issues.
Your barcode is the 14 digit number on the back of your Library card which starts with 21304.
Your College ID can also serve as your Library card. Your Library card number is the 14 digit number at the bottom of the card which starts with 21304. Remember to activate your College ID as a Library card by visiting the Library Circulation Desk, or using our Library Card Request Form.
If you have lost or misplaced your Library card, contact the Circulation Desk at (630) 942-2106 to speak with a staff member about your Library account.
This could be happening for a number of reasons.
Your browser accepts a cookie every time you log in to the databases. If you made a mistake the first time you tried to get in, the browser remembers. To easily fix this, clear your browser history and completely close your browser. See "How do I clear my browser's history/cache?" above for more information.
If you are using a College ID as a Library card, you may not have activated it as a Library card. Contact Circulation Services at (630) 942-2106 for assistance, or use our Library Card Request Form to activate your College ID.
You may have to contact your company's system administrator to access our proxy server from your work computer. Ask your system administrator to allow traffic to and from: 220.127.116.11
Use your browser's Privacy & Security or Tools menu to change the security settings. You will need to set your browser to accept cookies to use the Library databases from home. If you feel uncomfortable about this, you can clear your browser history after every session. See "How do I clear my browser's history/cache?" above for more information.