| Time | Topic | Questions to Consider |
| 9:30-10:30 | Trends in the Data: COD Ref Services | See Bibliography Data section |
| 10:30-11:30 | Identify Strengths / Suggest Changes | What changes can we make to alleviate problem areas above? What are some new options you'd like to include in our services? Consider technology, personalized services, COD departments, etc. |
| 11:30-1:00 | Lunch | |
| 1:00-2:30 | Reference Models | Take a look at potential models to see what we like/dislike, etc. What can we adapt? |
| 2:30-3:30 | Future Directions | What do we need to do in the next three months to start a pilot project? What would we need to do in the next three years to continue a successful plan? |