College of DuPage Library

Whether they are unexpected or pre-arranged, planning for a hospital stay (inpatient) or day surgery (outpatient) procedure can be stressful and worrisome. Here are some practical articles on how to navigate planned and unexpected visits to hospitals, ERs or day-surgery (outpatient) facilities.

"Keep Cool" using the ICE technique!

Create ICE (In Case of Emergency) contacts & documents IN ADVANCE

• Current medication list, medical conditions/medical history, insurance & healthcare provider contact information--print, electronic, flash drive
• How to Create a Personal Health Record (AHIMA, the American Health Information Management Association)
• My Medicine List (American Society of Health-System Pharmacists--ASHP) PDF available for download in English and Spanish
• Universal Medication Form PDF ( from ISMP--Institute for Safe Medication Practices)
• Emergency contacts (e.g. print or electronic document or programmed into cell phone)
• Also includes medical alert jewelry, wallet cards, etc.
• Create Living Will, Power of Attorney for Health Care, and/or "5 Wishes" documents and share with providers, facilities, friends/family
• See Illinois Legal Aid Online and 5 Wishes for more information on these documents
• HINT: Bring MULTIPLE copies!

Use the "Buddy System"

Don't try to navigate the healthcare system alone. Have a trusted partner, friend, relative or professional service provider accompany you for support and advocacy!

• Buddies provide stress relief and companionship
• Buddies can serve as another "set of eyes and ears," advocates, questioners, representatives of your wishes, communicators (to family/friends and health professionals)
• Many procedures, surgeries, facilities will REQUIRE patients to be accompanied by an adult that can drive or escort patients home and be present during a procedure in case of emergency

Know Your W5H1s!

• Check with insurance & healthcare providers, hospitals & outpatient facilities to find out the Who, What, When, Where, Why & How (W5H1)
• If you are not clear about any aspect of the process, ASK and continue asking until you've been given an answer
• Don't be rude--be empowered and understand your role and responsibilities in the process
• Rely on your advocate (buddy or buddies) to ask on your behalf if you cannot!
• Buddies, it is YOUR job to look out for your patient--little things mean a LOT!

Waiting Room Tips

• Be patient, considerate, respectful and responsible
• Be aware that families deal with waiting, stress, illness, and anxiety differently
• Be respectful of patients' rights to privacy when communicating
• Be prepared (or know what to ask for) during the long waits or when supporting a patient!
• A Caregiver’s Hospital Survival Kit: 20 Must-Have Items
Back to top

Additional Resources

Websites:
Hospital Survival Guide—Consumer Reports

Preparing your Child For Surgery (Nemours Foundation--Kidshealth.org)

American Society of Anesthesiologists: Patients
inpatient, outpatient, anesthesia 101, pain management

The Night Before Your Surgery (MedlinePlus encyclopedia article)

Preventing infections when visiting
Information for visitors/family/friends/caregivers

Useful Books:
Your child in the hospital : a practical guide for parents
RJ242 .K44 2015 - General Collection

Doctor, your patient will see you now : gaining the upper hand in your medical care
R727.3 .K88 2011 - General Collection

Gale Encyclopedia of Surgery & Medical Tests, 2014 (online, available in the GVRL database)

Back to top

Current Documents & Data

COD Reference 2016-- What We Know
Current Reference Desk Statistics FY 16 (as of May 16, 2016)
Responses to the Research Desk Survey from April and May
IMLS Reference Desk Question (This data is still only partial)

Remember, if you'd like to see the LibQUAL survey, that's posted on the Public Services Committee Intranet page.

Bibliography

(for the overachievers)

Check out our bibliography of reference articles.

2nd Annual Librarian Retreat: Value Study
Harold Washington Library Center, Meeting Room 7N-5, 7th Floor
Tuesday, June 23, 2015; 9:30-3:30 pm

Bibliography

• Dow, G. T. (2015). Do cheaters never prosper? The impact of examples, expertise and cognitive load on cryptomnesia and inadvertent self-plagiarism of creative tasks. Creativity Research Journal, 27(1), 47-57.
• Elander, J., Pittam, G., Lusher, J., Fox, P., & Payne, N. (2010). Evaluation of an intervention to help students avoid unintentional plagiarism by improving their authorial identity. Assessment & Evaluation in Higher Education, 35(2), 157-171.
• Ferro, M. J., & Martins, H. F. (2016). Academic plagiarism: yielding to temptation. British Journal of Education, Society & Behavioural Science,13(1), 1-11.
• Hollins, T. J., Lange, N., Dennis, I., & Longmore, C. A. (2015). Social influences on unconscious plagiarism and anti-plagiarism. Memory, 1-19.
• Keuskamp, D., & Sliuzas, R. (2007). Plagiarism prevention or detection? The contribution of text-matching software to education about academic integrity. Journal of Academic Language and Learning, 1(1), A91-A99.
• Reed, S. A. (2015). SafeAssign as a Tool for Student Identification of Potential Plagiarism in an Animal Science Writing Course. Natural Sciences Education, 44(1), 95-100.
• Vanacker, B. (2011). Returning students’ right to access, choice and notice: a proposed code of ethics for instructors using Turnitin. Ethics and information technology, 13(4), 327-338.

Find E-books

Discussions
Think Like a Novice: Threshold Concepts in College Research
• Friday, May 1, 10-10:50 a.m. [SRC 3144 - Library Seminar Room]

Do you remember when you learned how to "do" research? At some point, something clicked and you understood the process and could replicate it on demand - you may have even grown to love it!
That moment, when the light bulb goes off is an important part of the transition from "novice" to "master" - you have passed a threshold of understanding that is both transformative and irreversible. In this webinar, we will discuss the threshold concepts that students must be guided over in their own journeys toward information literacy mastery.
Resources: http://codlrc.org/IL/Future/novice
Facilitator: Jenn Kelley

Workshops
Creative Commons and Copyright-free Media
• Tuesday April 14, 12 -1 p.m, [SRC 2024]

Learn how to find high-quality copyright-free images, video, and audio that can be used freely by educators and students. We’ll also discuss Creative Commons and how it’s revolutionizing the use and reuse of digital media.
Facilitator: Colin Koteles

Webinars
Think Like a Novice: Threshold Concepts in College Research
• Monday, April 27, 12-12:50 p.m.

Do you remember when you learned how to "do" research? At some point, something clicked and you understood the process and could replicate it on demand - you may have even grown to love it!
That moment, when the light bulb goes off is an important part of the transition from "novice" to "master" - you have passed a threshold of understanding that is both transformative and irreversible. In this webinar, we will discuss the threshold concepts that students must be guided over in their own journeys toward information literacy mastery.
Resources: http://codlrc.org/IL/Future/novice
Facilitator: Jenn Kelley

Welcome! Click on a tab below to find books, articles, and websites for use in this course.

You'll need a College of DuPage Library card in order to use most of the resources below from off campus. If your card is not working, it may need to be reactivated.

Questions? Contact me (info to the right), stop by the Reference Desk, or contact us by email or chat.

By Laura Burt-Nicholas, Reference Librarian at College of DuPage and Derrick Willis, Associate Professor of Anthropology at the College of DuPage

Timeline/Setup

Spring 2015: Derrick Willis and Laura Burt-Nicholas submitted "TOOLS: Targeted Outreach for Optimum Library Service" as an IMLS Sparks grant.

Summer 2015: Laura works to research what other library ethnographies have discovered.

Fall 2015: Laura and Derrick are notified that they have been awarded an IMLS grant in September.

Derrick Willis worked to identify 3 students who would be able to participate in the research process. Derrick and his students conducted an ethnographic study aimed at discovering student usage of and feelings toward the COD Library faculty and staff, spaces, and services. Derrick and his students also worked to discern what routines students utilized when conducting research, as well as what emotions they felt when doing so.

See the questions asked of study participants here

Spring 2016: Derrick and his students work to code the interviews. Laura established a Marketing Focus Group, which will discern what and how to market little-utilized or greatly appreciated items from the study.

See the Focus Group Questions list here.

Derrick and students Sharon Grimm, Allen Garza, and Amber Julius presented their ethnographic findings at SfAA in 2016 and then to the library faculty, staff, and administration, as well as College administrators. Presentations were as follows:

• “Collaboration and Student Centered Services: Closing the Gap Between Librarians and Students,” by Derrick Willis
• “Help in the Age of the Independent Student/Millennial” by Sharon Grimm
• “Imagining the Library in the Digital Age” by Allen Garza
• "More than Noise in the Library” by Amber Julius.

Summer 2016: Laura worked with Multimedia Services to film a library orientation video, as well as student interviews with 4 students, focusing on four questions gleaned from the interviews and focus groups:

• What is the one thing you wish you would have known about the library when you started?
• What is your favorite library space? Why?
• Have you ever used the reference desk? How did it go?
• What is the most important thing you’ve learned about research in your time at COD?

Laura also worked with Marketing and Creative services to design a series of posters we could use to highlight these topics on campus.

Fall 2016:

• Laura worked to advertise the completed marketing videos, including the orientation and interview videos, on the library website and Facebook account.
• Marketing posters were completed and printed, ready for distribution in Spring 2017.
• Laura Burt-Nicholas and Debra Smith also premiered the No Paper Necessary series for Science and Health Science faculty, which was designed to get faculty thinking of new ways to incorporate research and library resources into campus courses.
• Laura and Derrick presented at Forward Focus.

Spring 2017

• The newest set of videos were placed on the library home page, on library blogs, and on Facebook.
• Library posters were distributed around campus.
• All library videos created were broadcast on a flat panel TV in the lobby during National Libraries Week, in order to promote what different students had to say about our library, research, and resources.

Fall 2017
The library orientation video was used during student orientation. Laura also re-used foam posters describing the services students can expect at the reference desk ("Get Answers"). Phone stands were distributed at orientation and to different classes in order to promote the library.

Marketing Materials Produced

Blog Posts

Here are the blog posts that were used to announce each set of videos that were posted. Blogs were linked in the main image on the library home page.

Spring 2017

• What Do You Wish You Had Known? (Part 2)
• How do You Use the Library?
• What I've Learned at the Library
• What is the Most Helpful Resource in the Library?

Fall 2016

• Know Your Library
• What Do You Wish You Had Known?
• Find Your Favorite Library Space
• Know Your Library Reference Desk
• Know Library Research

COD Library Facebook postings of individual videos began on the date the blog was posted and finished within two weeks of the original blog post.

Videos

Check out our videos based on the research project!

Posters

Check out our campus posters: Get Comfy!, Get Answers!, and Get Creative!.

Results

Check out the Sciences/Health Sciences Faculty Information Literacy Series workshops and information here.

Students can now make a Research Appointment with a librarian, starting Fall 2016.

Final Results will be posted December 2018.

Presentations

Catch "Studying Up: Designing an Ethnographic Research Study and Marketing Library Spaces and Services to Students" in March 2016 at IACRL!

You can also check out the following presentations at the Society for Applied Anthropology conference, Vancouver, March 2016:

• “Collaboration and Student Centered Services: Closing the Gap Between Librarians and Students,” by Derrick Willis
• “Help in the Age of the Independent Student/Millennial” by Sharon Grimm
• “Imagining the Library in the Digital Age” by Allen Garza
• “More than Noise in the Library” by Amber Julius.

Laura and Derrick presented at "They Said What? Designing and Implementing An Ethnographic Study For Your Library"at Forward Focus 2016 in Peoria.

Finally, Laura and Derrick presented " Access, Libraries, and Patronage " at the 2017 Annual Meeting of the Society for Applied Anthropology in Santa Fe, New Mexico.